Some Questions and Answers
about Company Services!
1.
How can we buy from Nanba Sports?
Simply let us know the reference number of products in which
you are interested or send us you picture. You can contact us
via E-mail, fax, or letter. On receiving the inquiry our sales
manager will contact immediately to serve you.
2.
What
is delivery time of shipment?
Usually we dispatch the trial orders within 1 to 2 weeks time,
other shipments in about 3 to 4 weeks, however, time of quantity
shipment depends upon order volume. Let's discuss with one of
our sales manager about delivery time for your order.
3.
How long does shipment take to reach from the date of dispatch
of goods?
Air-mail registered package: 8 to 12 working days to U.S.A,
Canada & Australian destinations. 6 to 8 working days to
U.K, Japan, Middle East and Europe. DHL via Dubai: 4 working
days to all destinations.
4.
Where can I find information on shipping cost of DHL?
Here is price guide of DHL shipping cost to all worldwide destinations.
Freight
Guide DHL Express via Dubai
Country |
Ist
kg |
Each
Add Kg |
Weight
Limit |
Delivery
Time |
|
|
|
|
|
U.S.A
|
£20.00 |
£6.00 |
20 kg
|
4 Days |
Canada |
£20.00 |
£6.00 |
20 kg
|
4 Days |
U.K |
£20.00 |
£6.00 |
20 kg
|
4 Days |
Europe |
£20.00 |
£6.00 |
20 kg
|
4 Days |
Australia |
£20.00 |
£6.00 |
20 kg
|
4 Days |
Middle
East |
£20.00 |
£6.00 |
20 kg
|
4 Days |
Japan |
£20.00 |
£6.00 |
20 kg
|
4 Days |
? Of ISO 9001
recommendation we send maximum 20 kg of each parcel, for goods
safeguard and protection, however, one parcel upto 25 kg can
also be sent on customer request.
? The above prices are DHL via Dubai and subject to change upon
any increase or change from DHL Express Courier Service (Pakistan).
? Given fright price is in GBP, you can convert it accordingly
as per your country. For this there is currency converter in
our website www.nanbasports.com
for your convenience.
5.
Give us some packaging details?
Usually each and every Product is packed in polyethylene bags,
and then these Products are packed in card board boxes to send
you directly. Special instructions may also be followed on request
please.
6.
Return Policy?
Nanba Sports products have defect free guaranty for a long time,
however, if there is any defect in any product that you are
not satisfied, please contact within 15- days of receipt of
goods in it’s original packing, so that we make necessary
arrangements for replacement either in product or money.
7.
Samples Service?
We offer sample services also to our new Customers for quality
evalution. For this they need to pay both for samples and courier
charges. However, when customer will place the first order we
will deduct the sample charges from the total invoice value.
8.
What is method of Payment?
We are following two ways at the moment to collect payments.
Bank transfer i.e. wire and swift transfer AND Western Union
Money Transfer ZARCO.
9.
What is minimum quantity order?
We have no minimum order quantity. You can order on your convenience.
However, If you want to buy less than US$: 500 as trial order,
please add 20% courier charges on the top of total value of
order. Subject to change upon any change from the shippers.
10.
Do you do credit?
We don’t do credit to all new and old customers due to
some severe past experiences. However, if the order is bulk
we are happy to deal via bank irrevocable LC for the security
of both parties. ( Please click Terms
of Sale in bottom for bank details)
11.
What is your Credibility?
We do have world-wide clients, some of them are direct queen
suppliers in UK (by the appointment to her Majesty) and some
are of Group of Companies. We are honored to work with “Rose
of Malta” in Canada. If any client needs to confirm about
our products, services and credibility references can be provided
on request prior to start business with Nanba Sports for which
inquired company needs to provide complete details about its
standing, however, we some time refuse these references due
to any doubt or suspicion.
12.
How do you deal with your orders?
Upon confirmation of receipt of payment through bank or western
union we schedule all orders to their relevant Manufacturing
Depots: and confirm delivery date to customers however, prior
to start production we always show scan of the “order
product” via e-mail to our customer and after approval
start making entire order.
13.
What is Timeline for your badges
orders?
1. Artwork/design provided (by e-mail jpeg, original sample
by post etc).
2. Quote is provided and appropriate recommendations is provided
(i.e. size /design).
3. Quote accepted.
4. Sample produced and image is sent to you for approval. If
any alternation advised, we make the changes again and to re-send.
5. Upon approval delivery time is confirmed and order is enlisted
from admin depot in manufacturing depot.
6. Request to transfer payment.
7. Upon receipt of payment, we start manufacturing of your order.
8. Please note delivery time starts from the date we receive
payment.
» To get a quote on an existing design
send the quantity, size, product, type and graphics as an emailed
JPEG / by Fax / by post. We may ask for more details, but for
most badges this is enough to return a prompt quote on a range
of quantities.
14.
Is there any idea about possible
shapes in badges?

15. We got less
price from another company, would you please beat their price?
We can not vouch for the quality of items or services you will
receive from another company and therefore we don’t attempt
to match or beat their prices. Our pricing is based on many
factors, and we strive to price items fairly and competitively.
We take great pride in our quality product and services quality,
and hope that pricing is not the only thing that is essential
to our customers when they make purchase. Saying “Gold
is never sold at the price of silver but by putting it’s
color on it” so be careful when you get undue rock-bottom
pricing.