Some Questions
and Answers about Company Services!
1.
How can we buy from Nanba?
Simply let us know the reference number of products in
which you are interested or send us you picture. You can
contact us via E-mail, fax, or letter. On receiving the
inquiry our sales manager will contact immediately to
serve you.
2.
What
is delivery time of shipment?
Usually we dispatch the trial orders within 1 to 2 weeks
time, other shipments in about 3 to 4 weeks, however,
time of quantity shipment depends upon order volume. Let's
discuss with one of our sales manager about delivery time
for your order.
3.
How long does shipment take to reach from the date of
dispatch of goods?
Air-mail registered package: 8 to 12 working days to U.S.A,
Canada & Australian destinations. 6 to 8 working days
to U.K, Japan, Middle East and Europe. DHL via Dubai:
4 working days to all destinations.
4.
Where can I find information on shipping cost?
Please click on 'Shipping Cost' icon on home page for
details.
5.
Give us some packaging details?
Usually each and every Product is packed in polyethylene
bags, and then these Products are packed in card board
boxes to send you directly. Special instructions may also
be followed on request please.
6.
Return Policy?
NANBA products have defect free guaranty for a long time,
however, if there is any defect in any product that you
are not satisfied, please contact within 15- days of receipt
of goods in it’s original packing, so that we make
necessary arrangements for replacement either in product
or money.
7.
Samples Service?
We offer sample services also to our new Customers for
quality evalution. For this they need to pay both for
samples and courier charges. However, when customer will
place the first order we will deduct the sample charges
from the total invoice value.
8.
What is method of Payment?
We are following two ways at the moment to collect payments.
Bank transfer i.e. wire and swift transfer AND Western
Union Money Transfer ZARCO.
9.
What is minimum quantity order?
We have no minimum order quantity. You can order on your
convenience. However, If you want to buy less than US$:
500 as trial order, please add 20% courier charges on
the top of total value of order. Subject to change upon
any change from the shippers.
10.
Do you do credit?
We don’t do credit to all new and old customers
due to some severe past experiences. However, if the order
is bulk we are happy to deal via bank irrevocable LC for
the security of both parties. ( Please
click Terms of Sale in bottom for bank details)
11.
What is your Credibility?
We do have world-wide clients, some of them are direct
queen suppliers in UK (by the appointment to her Majesty)
and some are of Group of Companies. We are honored to
work with “Rose of Malta” in Canada. If any
client needs to confirm about our products, services and
credibility references can be provided on request prior
to start business with Nanba for which inquired company
needs to provide complete details about its standing,
however, we some time refuse these references due to any
doubt or suspicion.
12.
How do you deal with your
orders?
Upon confirmation of receipt of payment through bank or
western union we schedule all orders to their relevant
Manufacturing Depots: and confirm delivery date to customers
however, prior to start production we always show scan
of the “order product” via e-mail to our customer
and after approval start making entire order.
13.
What is Timeline for your
badges orders?
1. Artwork/design provided (by e-mail jpeg, original sample
by post etc).
2. Quote is provided and appropriate recommendations is
provided (i.e. size /design).
3. Quote accepted.
4. Sample produced and image is sent to you for approval.
If any alternation
advised, we make the changes again and to re-send.
5. Upon approval delivery time is confirmed and order
is enlisted from admin depot in manufacturing depot.
6. Request to transfer payment.
7. Upon receipt of payment, we start manufacturing of
your order.
8. Please note delivery time starts from the date we receive
payment.
» To get a quote on an existing
design send the quantity, size, product, type and graphics
as an emailed JPEG / by Fax / by post. We may ask for
more details, but for most badges this is enough to return
a prompt quote on a range of quantities.
14.
Is there any idea about
possible shapes in badges?
15. We
got less price from another company, would you please
beat their price?
We can not vouch for the quality of items or services
you will receive from another company and therefore we
don’t attempt to match or beat their prices. Our
pricing is based on many factors, and we strive to price
items fairly and competitively. We take great pride in
our quality product and services quality, and hope that
pricing is not the only thing that is essential to our
customers when they make purchase. Saying “Gold
is never sold at the price of silver but by putting it’s
color on it” so be careful when you get undue rock-bottom
pricing.
